Shipping policy

Shipping and Delivery Policy

At Ellegamo, we want you to know what to expect after placing your order. We’ll prepare your items for dispatch and send you tracking details so you can follow your delivery.

Order Processing

We usually prepare orders within 1–2 working days, Monday to Friday.

When your order is ready for dispatch, we’ll send a confirmation email with your tracking information.

Preparation may take a little longer during busy periods or public holidays.

Estimated Delivery Time

Once your order has been processed and dispatched, please allow an estimated 6–8 working days for delivery.

The time taken can depend on your location, local delivery services, customs clearance and other circumstances beyond our control.

Including processing, the total estimated delivery time is 7–10 working days from the date you place your order.

Working days are Monday to Friday, excluding weekends and public holidays.

Free Delivery

We provide free delivery on all orders to UK addresses. We currently deliver within the United Kingdom only.

UK orders carry no additional delivery charges.

Delivery

Our delivery partners help us get your parcel to you safely and efficiently.

The carrier handling your order may differ according to the delivery address, route and services available locally.

Check your tracking information for the latest available updates on your parcel.

Tracking Your Order

After dispatch, we’ll email you the tracking details for your order.

Follow the link in that email to check your parcel’s progress.

Tracking may not update immediately after dispatch. Please allow a little time for the first update to appear.

Delivery Address

Before completing your purchase, please check that your delivery details are accurate and complete.

You are responsible for providing the correct:

Full name
Delivery address
Postcode
Contact details

If you spot a mistake after ordering, email info@ellegamo.com as soon as you can.

We may be unable to amend the address once preparation for dispatch or shipping has begun.

Delayed Orders

We estimate 7–10 working days in total for delivery. Occasionally, carrier disruptions, weather, public holidays, customs clearance, local delivery conditions or other circumstances beyond our control may cause delays.

If your parcel has not arrived after 10 working days from the date you placed your order, contact our Customer Care team with your order number. We’ll check its progress and help you with the next steps.