Refund policy

At Ellegamo, we want you to feel comfortable with your purchase. If an item isn’t right for you, you can request a return within 30 days of receiving your order.

30-Day Returns

You can request a return within 30 days from the date your order is delivered.

To qualify under our 30-day return policy, items should be:

Unworn and unused
In the condition they arrived in
Complete with all original tags attached
In the original packaging, where reasonably possible
Returned with proof of purchase

Where applicable law allows, we may reduce the refund if an item has been used, damaged or handled beyond what is reasonably needed to inspect it.

Your statutory rights under applicable consumer law are unaffected by our 30-day return policy.

How to Request a Return

Email our Customer Care team at info@ellegamo.com to arrange a return.

In your message, please include:

Your order number
Which item or items you would like to return
Your reason for returning them
Photos where relevant, especially if an item is damaged, faulty or incorrect

We’ll review your request and send you the return instructions, including the address to use.

Please get in touch before posting your return so we can make sure you have the correct instructions and return address.

Return Shipping

You are responsible for return postage costs unless the item is faulty, damaged or incorrect, or applicable law requires otherwise.

We suggest choosing a tracked service and keeping your proof of postage until we have finished processing your return.

Whether original delivery charges are refunded will depend on the circumstances of the return and applicable consumer law.

Order Cancellations

To request a cancellation, email info@ellegamo.com within 24 hours of placing your order.

We’ll do our best to help. Once we’ve started preparing your order for dispatch, or it is already being shipped, we may no longer be able to cancel it.

If your order has been dispatched, you can request a return once it arrives, in line with our 30-day return policy.

Refunds

When your return arrives, we’ll inspect it and let you know whether your refund is approved. We’ll also explain any deduction that applies, where permitted by law.

Approved refunds are sent to your original payment method.

After we process your refund, please allow approximately 7–10 working days for it to appear in your account. The time taken can vary between banks and payment providers.

If your refund has not arrived after this time, email info@ellegamo.com.