Frequently Asked Questions
Answers to the questions we’re asked most often about delivery, payments, returns and getting in touch.
How much does delivery cost?
Delivery is free for all UK orders. We deliver within the United Kingdom only.
How long does delivery take?
We aim to deliver your order within 10 working days. We’ll send tracking details once your order has been dispatched.
How can I track my order?
Once your order has been dispatched, we’ll email you a tracking link. The first update may take a little time to appear.
Which payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, Diners Club, Discover, Union Pay, Apple Pay, Google Pay, Shop Pay and Klarna. Available options will be displayed at checkout.
Can I cancel my order?
You can request cancellation within 24 hours of placing your order. Email us at info@ellegamo.com as soon as possible. Once we’ve started preparing your order for dispatch, cancellation may no longer be possible.
What is your return policy?
You can return eligible items within 30 days of receiving your order. Please see our Refund Policy for the full conditions.
How do I arrange a return?
Email info@ellegamo.com within 30 days of receiving your order. Include your order number and tell us which item you’d like to return. We’ll explain the next steps.
How long does a refund take?
Once we’ve received and approved your return, we’ll process your refund to your original payment method. Please allow approximately 7–10 working days for the funds to appear in your account.
How can I get in touch?
Email us at info@ellegamo.com. We aim to reply to all enquiries within 24 hours.
Our customer support hours are:
Monday – Friday: 09:00 – 18:00 GMT
Saturday – Sunday: 11:00 – 16:00 GMT
What information should I include in my message?
If you’re contacting us about an order, include your order number and a brief description of your question or issue. If relevant, attach clear photos so we can better understand what’s happened.